Returns & Exchanges
At Portronics, we strive to ensure your complete satisfaction with every purchase. If your electronic gadget is defective or doesn't meet your expectations, our hassle-free return policy allows for exchanges or refunds within 7 days of delivery.
Initiate Request
Log into your Portronics account, navigate to the 'My Orders' section, and select the item you wish to return to start the process.
Quality Assessment
Upload clear images or a short video demonstrating the defect or issue with the product for our technical team to review and approve.
Secure Packaging
Once approved, pack the item in its original box including all accessories, manuals, and warranty cards to ensure it is safe for transit.
Pickup and Refund
Our courier partner will collect the package from your doorstep, and your refund or replacement will be initiated within 48 hours of successful verification.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing